![]() ![]() ![]() In the meantime the annex thread ended with no evidence that anything is obviously wrong at my end. Malwarebytes for Windows will open once the installation completes successfully. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed. The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: ![]() Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Created on admin account with which credentials Malwarebytes is uninstalledĭouble-click mb-support-X.X.X.XXXX.exe to run the program These are created for every user account who opened Malwarebytes UI Mainly I spotted these locations not being deleted: This has been reported by other users in other topics. This is either a failure of MBST to grab and run FRST or UI is misleading about Run FRST step. To have full logs you have to manually download and run FRST scan with default settings before running MBST. If FRST never ran or its logs were deleted, logs would be incomplete. MBST doesn't actually run FRST during logs collection, it just scrapes C:\FRST\Logs and grabs what's in there. I saw this even with MBST 1.6.2 and now version 1.7.0. If I allow Support tool to install MBAM after cleanup, it installs the very old MBAM legacy 3.5.1 for XP. Both downloaded executable and unpacked executable to admin user temp folder have admin rights flag set. I don't remember exactly when and where but I read somewhere that Windows refuses to autostart programs that have admin rights flag set, especially if they try to run from HKCU. There I saw MBST autostart entry is in a Run key under HKCU. I was able to manually start post reboot cleanup using Autoruns tool. I drafted this report in this topic, but I think it deserves a topic of it's own for better visibility, especially as I discovered more issues.ġ.It doesn't autostart after reboot to perform post-reboot cleanup despite being logged on as admin both before and after reboot and UAC being already set to defaults since the very beginning. Endpoint Detection & Response for Servers
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